peso991 Privacy Policy

1. Introduction

peso991 ("peso991", "we", "us", "our") is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy describes how peso991 collects, processes, stores, and protects personal data in connection with your use of peso991.org and any related mobile applications or services.

This policy is prepared in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 (DPA) of the Philippines, its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission (NPC). peso991 is registered as a Personal Information Controller (PIC) under the DPA. We also comply with applicable data protection obligations arising from our PAGCOR regulatory licence.

By accessing or using the peso991 platform, you confirm that you have read, understood, and consented to the collection and processing of your personal data as described in this policy. If you do not consent, you must discontinue use of the peso991 platform immediately.

2. Personal Data We Collect

peso991 collects personal data through several channels: directly from you during registration and gameplay, automatically through your use of our platform, and from third-party payment providers and identity verification services. The categories of data we collect include:

peso991 does not collect sensitive personal information beyond what is strictly required for identity verification and PAGCOR-mandated compliance processes. Where sensitive data is collected (such as government ID scans), it is processed under enhanced security controls.

3. How We Use Your Personal Data

peso991 processes your personal data for the following purposes:

• Account Management: To create, verify, maintain, and administer your peso991 player account, including identity verification, age verification (21+ requirement), and KYC compliance.
• Service Delivery: To provide access to games, process bets, credit winnings, execute deposits and withdrawals via GCash, Maya, BPI, BDO, and other supported channels.
• Regulatory Compliance: To fulfil peso991's obligations under PAGCOR licensing conditions, including player activity reporting, anti-money laundering (AML) monitoring, and responsible gaming obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraud, collusion, money laundering, underage gambling, and other prohibited conduct on the platform.
• Customer Support: To respond to your enquiries, process complaints, and resolve disputes via live chat, email, and phone support.
• Platform Improvement: To analyse anonymised usage data, identify technical issues, and improve the peso991 player experience across all devices.
• Marketing Communications: To send you promotional offers, bonus notifications, and tournament invitations — only with your prior consent and subject to your opt-out rights at any time.
• Legal Obligations: To comply with court orders, legal processes, or requests from competent Philippine government authorities, including PAGCOR, AMLC, and the NPC.

4. Legal Basis for Processing

peso991 processes your personal data on the following legal bases as recognised under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions agreement, including operating your account and processing transactions.
• Legal Obligation: Processing is required to comply with PAGCOR regulations, AML obligations, tax reporting requirements, and other applicable Philippine law.
• Legitimate Interests: Processing is necessary for peso991's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your privacy rights.
• Consent: For optional processing activities such as marketing communications, personalised promotions, and optional analytics, peso991 relies on your freely given, specific, and informed consent, which may be withdrawn at any time.

5. Data Sharing & Disclosure

peso991 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:

• Payment Processors: GCash (G-Xchange Inc.), Maya (PayMaya Philippines), BPI, BDO, Metrobank, and other licensed payment service providers receive necessary financial data to process your transactions.
• Identity Verification Providers: Third-party KYC service providers receive identity data solely to perform age and identity verification as required by PAGCOR.
• Game Technology Providers: Game studios and RNG certification bodies may receive anonymised game session data for technical audit and RTP certification purposes.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine government authorities may receive data as required by law.
• Legal Proceedings: peso991 may disclose personal data to courts or law enforcement agencies where required by a valid legal process or court order.
• Group Companies: peso991 may share data with affiliated entities within its corporate group solely for the purposes of internal administration, IT support, and compliance functions, subject to equivalent data protection obligations.

All third parties with whom peso991 shares personal data are required to maintain appropriate data security measures and are prohibited from using your data for any purpose other than the specific purpose for which it was shared.

6. Cookies & Tracking Technologies

peso991 uses cookies and similar tracking technologies on peso991.org and in the peso991 mobile application. These technologies serve the following functions:

• Essential Cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in to your peso991 account. These cannot be disabled without impairing platform functionality.
• Performance Cookies: Used to collect anonymised data about how players navigate peso991.org, which pages are visited most frequently, and where technical errors occur. This data helps us improve the platform experience.
• Functional Cookies: Used to remember your preferences, such as language settings, game filters, and responsible gaming settings.
• Analytics Cookies: peso991 may use anonymised analytics tools to understand aggregate user behaviour on the platform. No individually identifiable data is shared with analytics providers.

You may manage cookie preferences through your browser settings. Disabling essential cookies will impair your ability to log in to and use the peso991 platform. For more information on managing cookies in your specific browser or device, refer to your browser's help documentation.

7. Data Retention

peso991 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law and PAGCOR regulations:

• Account and identity data: Retained for a minimum of 5 years from the date of account closure, as required by PAGCOR and AML regulations.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, as required by the Anti-Money Laundering Act.
• Responsible gaming records: Self-exclusion records are retained for a minimum of 5 years from the end of the exclusion period to prevent re-registration during self-exclusion.
• Support and communications records: Retained for 3 years from the date of last contact, unless a longer period is required for dispute resolution.
• Technical and log data: Retained for 12 months unless required longer for security investigations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

8. Data Security

peso991 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and peso991 servers
• Encrypted storage of all sensitive personal and financial data at rest
• Multi-factor authentication options for player accounts
• Regular penetration testing and security audits by independent third-party security firms
• Role-based access controls ensuring that only authorised peso991 personnel can access personal data, on a need-to-know basis
• Incident response procedures for detecting, reporting, and remediating data security incidents within 72 hours of discovery, in compliance with NPC breach notification requirements

While peso991 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are also responsible for keeping your peso991 login credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

9. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by peso991:

• Right to Access: You may request a copy of the personal data peso991 holds about you at any time.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data in your peso991 account.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time, with immediate effect.
• Right to Data Portability: You may request your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: If you believe peso991 has violated your data privacy rights, you may lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact peso991 support via live chat or email at [email protected]. peso991 will respond to all verified data subject requests within 15 business days.

10. Children's Privacy

The peso991 platform is strictly intended for individuals who are 21 years of age or older as required by PAGCOR regulation. peso991 does not knowingly collect personal data from persons under 21 years of age. If peso991 becomes aware that personal data has been collected from an individual under 21 years of age, that account will be immediately suspended, all data will be deleted, and the incident will be reported to PAGCOR. If you believe a minor has accessed peso991, please contact our support team immediately.

11. International Data Transfers

peso991 primarily processes data within the Philippines. Where it is necessary to transfer personal data to service providers located outside the Philippines (for example, international game studios or cloud infrastructure providers), peso991 ensures that such transfers are made only to countries or organisations that provide an adequate level of data protection, and are subject to contractual data processing agreements that impose obligations equivalent to those required under the Philippine Data Privacy Act. peso991 will not transfer your personal data internationally without a lawful basis under Philippine law.

12. Changes to This Privacy Policy

peso991 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. Where changes are material, peso991 will notify registered players via email or in-platform notification at least 7 days before the changes take effect. The current effective date is displayed at the top of this page. Your continued use of the peso991 platform following notification of changes constitutes your acceptance of the updated policy.

13. Contact & Data Protection Enquiries

For any questions, concerns, or requests related to this Privacy Policy or peso991's data processing practices, please contact us through the following channels:

• Live Chat: Available 24/7 on peso991.org — fastest response channel, average reply in under 5 minutes
• Email: [email protected] — responses within 24 hours on Philippine business days

For formal data subject rights requests or privacy complaints, please use the email channel and include "Data Privacy Request" in the subject line. peso991 will acknowledge receipt within 3 business days and complete the request within 15 business days.

If you are not satisfied with peso991's response to a data privacy concern, you may file a complaint with the National Privacy Commission of the Philippines through its official website or at its office in Makati City.